Output is the figurehead of banking.
Be it mass output such as account statements and statements of holdings or individual output such as credit or asset management contracts, it is always the selection and quality of the presented information, the transparent and well-arranged layout, the compliance with corporate identity and the timely and coordinated mailing that are counted among the most important customer experinces of a bank.
Electronic output, which is strongly growing and has established itself as an alternative or parallel way of communication, is representing a special challenge. Besides regulatory requirements on storage, access and layout have to match the physical possibilities offered by a wide variety of end-user devices such as iPhone or iPad. To ensure the consistency it is advantageous to feed all output channels out of one data source, which is increasingly done using a XML-interface.
Banking Concepts together with its partner company Docucom has extensive experience in the design and implementation of output systems for banks, especially for the implementation of Avaloq and the transition to XML-interfaces. Besides technical expertise our specialists offer the know-how for processsing of the data for a multi-channel reporting satisfying the most sophisticated requirements.